Terms of Service

Agreement to Terms

By accessing or using the ServiceCore Group website (servicecoregroup.info) and our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.

Description of Services

ServiceCore Group provides professional home organization and decluttering services for families and seniors in the Ottawa-Gatineau region. Our services include room-by-room organization systems, practical storage solutions, labeling systems, and maintenance plans. We offer specialized support for seniors downsizing their homes.

Use of Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Transmit any harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Collect or harvest information from the website without permission
• Impersonate any person or entity

Service Terms

When you engage our services, the following terms apply:

• Services are provided subject to availability and scheduling
• Service details, timelines, and pricing will be discussed during initial consultation
• Clients must provide accurate information about their organization needs
• Clients are responsible for making decisions about their belongings
• We reserve the right to refuse service in certain circumstances

Client Responsibilities

When using our services, clients agree to:

• Provide access to areas requiring organization
• Disclose any relevant health, safety, or access concerns
• Make timely decisions about items during organization sessions
• Respect the professional boundaries of our staff
• Arrange for removal of donated or discarded items as agreed

Scheduling and Cancellations

Appointments are scheduled based on mutual availability. Cancellation policies will be discussed during the initial consultation. We request reasonable notice for any schedule changes to accommodate other clients.

Liability and Disclaimers

While we exercise care in providing our services, we cannot be held liable for:

• Decisions made by clients regarding their belongings
• Pre-existing damage to items or property
• Loss or damage to items during client-managed removal or disposal
• Outcomes dependent on client maintenance of organization systems

Our services are provided "as is" without warranties of any kind, express or implied.

Intellectual Property

All content on this website, including text, graphics, logos, images, and organizational systems, is the property of ServiceCore Group and protected by Canadian and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy. We collect and use personal information as described in that policy, which is incorporated into these Terms by reference.

Third-Party Services

We may recommend third-party services such as donation centers, disposal services, or storage product vendors. We are not responsible for the quality, reliability, or actions of these third parties. Any arrangements with third parties are between you and them.

Modifications to Services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will make reasonable efforts to notify clients of significant changes that affect scheduled services.

Indemnification

You agree to indemnify and hold ServiceCore Group harmless from any claims, damages, losses, or expenses arising from your use of our website or services, your violation of these Terms, or your violation of any rights of another party.

Dispute Resolution

Any disputes arising from these Terms or our services will be governed by the laws of the Province of Quebec and Canada. You agree to attempt to resolve disputes through good-faith negotiation before pursuing legal action.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Changes to Terms

We may update these Terms of Service from time to time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of our website or services after changes constitutes acceptance of the updated Terms.

Contact Information

If you have questions about these Terms of Service, please contact us:

ServiceCore Group
215 Rue Saint-Jacques, Montreal, QC, Canada
Email: [email protected]
Phone: +1 (514) 847-9547